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General Terms and Conditions and Terms of Use

1. Introductory provisions

The operator of the retkee.com website and the Retkee application is trvl tech s.r.o., identification number: 19866020, with registered office at Na Vidouli 1025/1d, 158 00 Prague – Jinonice (hereinafter referred to as the “Operator”). These Terms and Conditions regulate the use of the website and mobile application (iOS/Android) and the purchase of digital content and Retkee+ subscriptions.

2. Conclusion of the contract

The presentation of content is for informational purposes only. The contract is formed by confirmation of the order by the Operator (via e-mail for the website, and via purchase confirmation in the store for the application). Prices are final, including VAT. The Operator may refuse an order in the event of unavailability or an obvious error in the price.

3. User account

Registration is required for certain functions. The user is responsible for the accuracy of the data and the security of their password. The account can be deleted at any time (Profile → Delete account).

4. License to the application and content

The Operator grants the user a non-exclusive, non-transferable, and revocable license to use the application and its content for personal, non-commercial purposes. The content (itineraries, guides, maps, texts, photographs) is protected by copyright; it may not be copied, distributed, or used commercially without consent. The user must not bypass access restrictions or interfere with the functionality of the service.

5. Prices and payment

Prices are final, including VAT (we are not VAT payers). On the website, payment is handled by a payment gateway (Stripe; Visa/MasterCard, Apple Pay, Google Pay). In the application, purchases are paid through an Apple App Store or Google Play account, according to the rules of the respective store.

6. Retkee+ Subscription

7. Withdrawal and refunds

This concerns digital content delivered online; by commencing performance with the express consent of the buyer, the right to withdraw under Section 1837 of the Civil Code expires (this also applies to annual subscriptions and tailor-made products). Refunds for in-app purchases are handled exclusively by Apple or Google, according to their rules.

8. Rights from defective performance and complaints

The Operator is responsible for ensuring that the service has the agreed properties and is suitable for its purpose. Please submit complaints without undue delay to info@retkee.com; we will process them within 30 days.

9. Rights and obligations

The user must not misuse the service, bypass access restrictions, or interfere with its functionality. Ownership (or license) to the purchased digital content passes after full payment.

10. Liability

The content is for informational purposes; the Operator is not liable for damages resulting from reliance on the information (availability of places, timeliness of routes) to the extent permitted by law.

11. Special provisions for App Store / Google Play applications

The contract is concluded with the Operator, not with Apple or Google. Neither Apple nor Google is responsible for the application, content, or support. Apple Inc. and Google LLC are third-party beneficiaries of these terms and may enforce them against the user. The user declares that they meet the terms of use of the respective store.

12. Personal data protection

This is governed by the Privacy Policy.

13. Governing law and disputes

Relationships are governed by Czech law. Consumers may contact the Czech Trade Inspection Authority (alternative dispute resolution, ADR).

14. Final provisions

The Operator may change the terms; the new version will be published here with the effective date. In Prague on the 1st. 7. 2026.

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